Privacy Policy

1. Introduction

At TitanX LLC ("TitanX," "we," "our," or "us"), your trust is our top priority. We are committed to safeguarding your privacy and ensuring that your personal and business data remains secure. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit https://titanxllc.com/, engage with our mobile applications, request a proposal, contact us, or use any of our services — including mobile app development, web portal development, mobile product strategy, strategic design consultancy, mobile app QA & testing, performance marketing, programmatic marketing, connected-devices engineering, and bespoke industry solutions for booking, fitness, fleet, loyalty, mover, real-estate, restaurant, shopping express, and sport platforms.

By accessing our website or engaging our services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We collect the following categories of information so we can deliver, support, and improve our services:

• Personal Information: full name, business name, email address, phone number, mailing address, billing details, job title, and any other identifiers you voluntarily provide through forms, popups, the live chat, or email.
• Project & Business Information: project briefs, requirement documents, designs, source code, credentials shared for integration, branding assets, and any intellectual property exchanged during engagements.
• Technical Data: IP address, device type, operating system, browser type and version, language preference, referring URLs, time-zone setting, and pages visited.
• Usage & Analytics Data: session duration, click-stream data, feature interactions, and performance metrics gathered through analytics providers such as Google Analytics and Tawk.to.
• Cookies & Similar Technologies: small data files placed on your device to remember preferences, authenticate sessions, measure performance, and support targeted communications. You may control cookies through your browser settings.
• Marketing & Communication Data: email opt-ins, SMS preferences, responses to campaigns, and feedback you submit. If you tick the SMS consent checkbox, you agree to receive transactional and informational text messages from TitanX about your inquiry.

3. How We Use Your Information

• To respond to inquiries, schedule consultations, and prepare proposals or statements of work.
• To deliver, maintain, customize, and improve our development, design, QA, and marketing services.
• To process payments, generate invoices, and reconcile accounts.
• To communicate project updates, deliverables, milestones, and support tickets.
• To provide product analytics, performance reports, and campaign insights.
• To comply with legal, tax, accounting, and regulatory obligations.
• To detect, prevent, and address fraud, abuse, or security incidents.
• With your consent, to send marketing emails, SMS, or relevant case-study updates. You can opt out at any time.

We never sell, rent, or trade your personal or business data with third parties.

4. Legal Basis for Processing

Where applicable law (such as the GDPR or UK GDPR) requires it, we rely on the following legal bases to process your data:

• Performance of a contract: to deliver services you have engaged us for.
• Legitimate interests: to operate, secure, and improve our business in a manner that does not override your rights.
• Consent: for marketing communications, optional cookies, and SMS messaging.
• Legal obligation: to comply with tax, accounting, and law-enforcement requirements.

5. Data Sharing & Disclosure

We share information only in the limited circumstances below, and only with parties bound by confidentiality and data-protection obligations:

• With your consent – when you authorize integrations or third-party tools.
• With trusted service providers – such as cloud hosting (e.g., AWS, Google Cloud, Vercel), payment processors, email delivery, analytics, customer-support chat (Tawk.to), and CRM platforms strictly to operate our services.
• With professional advisors – including auditors, attorneys, and accountants under confidentiality.
• For legal reasons – to comply with applicable law, regulation, court order, or lawful government request.
• In a business transaction – during a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.

6. International Data Transfers

TitanX LLC is headquartered in Skokie, Illinois, USA. Your information may be processed in the United States or other jurisdictions where our service providers operate. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) to protect transfers of personal data outside your home country.

7. Data Security

We implement industry-standard administrative, technical, and physical safeguards — including TLS encryption in transit, encryption at rest where applicable, role-based access controls, secure code reviews, and routine vulnerability assessments — to protect your data. However, no online transmission or storage system is one-hundred percent secure, and TitanX LLC cannot guarantee absolute security.

8. Data Retention

We retain personal and project data only for as long as necessary to (a) deliver the services, (b) satisfy contractual, accounting, tax, or legal obligations, and (c) resolve disputes or enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

9. Your Privacy Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data ("right to be forgotten").
• Object to or restrict certain processing activities.
• Request a portable copy of your personal data.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with your local data-protection authority.

To exercise any of these rights, email us at info@titanxllc.com. We will respond within the timeframe required by applicable law.

10. Cookies & Tracking Technologies

Our website uses cookies and similar tools to recognize returning visitors, remember preferences, support secure logins, measure performance, and run marketing campaigns. You can manage or block cookies through your browser settings, though some features may not function correctly without them.

11. Third-Party Links & Services

Our website and deliverables may contain links to third-party websites, SDKs, APIs, or platforms. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before sharing your data with them.

12. Children's Privacy

Our services are intended for businesses and adults aged 18 and over. We do not knowingly collect personal information from children under 13 (or under 16 in the EU/UK). If we learn we have collected such information, we will delete it promptly.

13. SMS / Text Messaging Consent

By providing your mobile number and ticking the SMS consent box, you agree to receive non-marketing and marketing text messages from TitanX about your inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. Your mobile number and consent are not shared with third parties for their own marketing.

14. California Privacy Rights (CCPA/CPRA)

California residents have the right to request disclosure of personal information collected, request deletion, opt out of the 'sale' or 'sharing' of personal information (we do not sell or share personal information for cross-context behavioral advertising), and not be discriminated against for exercising these rights. To submit a verifiable request, contact us using the details below.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The revised policy will be posted on this page with an updated effective date. Material changes will be communicated via email or website notice where appropriate.

16. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Company: TitanX LLC
• Address: 7444 Long Ave Skokie, IL 60077, US
• Email: info@titanxllc.com
• Phone: +1 (904) 474-1268
• Working Hours: Monday – Friday, 07:00 AM – 09:00 PM